Frequently Asked Questions
How long do I have to complete the course?
You have one year from the date of purchase to complete the course.
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What will my credit card statement say?
Your credit card statement will show a charge to 360Training.
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Is it secure to send my credit card information over the website?
Yes. When enrolling in a course, students will be using 360Training’s website which incorporates HTTPS technology, making it safe and secure to process monetary transactions. HTTPS is the Hyper-Text Transfer Protocol with SSL Encryption. It is the most popular network protocol for establishing secure connections for exchanging documents on the World Wide Web.
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Can I cancel the course?
You have the right to cancel your registration up to 60 days from the date of purchase. Requests for cancellation must be made by contacting 360Training by phone or email. The request must be made prior to midnight of the 60th calendar day from the date of purchase.
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What is the refund policy?
All tuition and fees paid for the course are due and refundable when: (a) the course of instruction is discontinued by the school, preventing a student from completing the course; OR (b) the enrollment of student was procured as a result of any misrepresentation in advertising, promotion materials of the school, or representation made by an owner or employee of the school. All refunds will be completed within 30 days after the effective date of enrollment termination. Any refund requests should be directed to 360Training at 1-800-442-1149 (press 1 for Customer Service) or e-mail support@360training.com.
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What if I am having technical difficulty?
Technical assistance is available 24/7 by contacting 360Training at 1-800-442-1149 (press 1 for Customer Service) or e-mail support@360training.com.
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Can I take the course from different computers?
Yes, the courses are available to you from any computer that has access to the Internet.
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What happens if I log off, then return. Do I have to start again from the beginning?
No. If you stop the course before you complete it and log out of the system correctly, the course will resume in exactly the same place when you log back in again. Please note that an exception to this procedure may occur if you lose your internet connection and have not been properly logged out of the system.
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Can I take this course with the AOL ® browser?
You can take the course with any browser of your choice, although 360training does not support the AOL ®, Mozilla ®, Firefox ® and Netscape ® Browser. This means our technical support team is not able to help you in the event of a problem while taking a course with the any of these browsers. We do suggest that you use Microsoft Internet Explorer browser (version 6.0 or latest), while signed on with AOL ®. To do this, log in to AOL ® and minimize the program. While still connected to the Internet, click on the START button in the lower left-hand corner of your screen. Click PROGRAMS, and then click INTERNET EXPLORER ®. The program icon will have a blue colored "e" shaped icon.
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Do I need to use a PC? What if I have a Macintosh?
If you have a MAC ®, then you can still sign on to take any of our classes. Many of our customers have taken their courses on MACs ® and had no problems whatsoever. However, be aware that our technical support team may be unable to assist you, should you encounter technical difficulties. They do not have MACs ® and, therefore, may be unable to replicate any problem you may encounter. If you have a MAC ®, then you will need the latest version of Internet Explorer ®, as well as the latest version of the Macromedia Flash Player ®.
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How do I get a username or password? What do I use it for? What should I do if I forget it?
The username and password is selected by the student. It should be unique and something that you can easily remember. We suggest using your e-mail address. You will use the same username and password each time you attempt to log in to the virtual university page to access your course. This information is entered in the returning students section on the homepage of the virtual university. If you forget your password, then you can call 800-442-1149 (press 1 for customer service) to request it.
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How do I get a completion certificate?
Once you have successfully completed the course, you will be prompted to print a certificate for your records.
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Why doesn’t my state offer any courses?
We are continually writing new courses and seeking approval in new states. Please check back with us or send us an email at webmaster@erc.org and we will be sure to let you know when we have a new offering in your state.
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What if I do not want continuing education credit?
Look in our Professional Development section. We offer several courses and training tools for those in the relocation and real estate industries looking to improve their knowledge and skill base.
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Do you offer live courses?
We are happy to discuss any opportunities you may have to offer live training. Please contact the ERC Training Institute at webmaster@erc.org for more information.
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